Return and Refund Policy

At our platform, we want you to be completely satisfied with your order. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy. Here are the details:

Return Policy

If you are not satisfied with your purchase, you can return the product within 14 days from the date of delivery. The product must be unused, in its original packaging, and in the same condition as you received it. Please note that custom-made products cannot be returned.

To initiate a return, please contact our customer service team at [insert contact information] and provide your order number and the reason for the return. We will provide you with the return address and instructions on how to return the product.

Refund Policy

Once we receive your returned product and verify that it meets our return policy, we will issue a refund to your original payment method. Please note that shipping fees are non-refundable and the customer is responsible for the cost of return shipping.

Refunds will be processed within 5-7 business days after we receive the returned product. Please note that the time it takes for the refund to appear on your account may vary depending on your bank or credit card company.

Exchange Policy

If you would like to exchange a product for a different size or color, please contact our customer service team at [insert contact information] within 14 days from the date of delivery. We will provide you with the exchange instructions and address.

Please note that the customer is responsible for the cost of return shipping and the shipping fees for the exchanged product.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team within 7 days from the date of delivery. We will provide you with the return instructions and address.

Once we receive the damaged or defective product, we will inspect it and provide you with a replacement or a refund, depending on your preference.

Please note that we reserve the right to refuse returns or refunds if the product is not returned in its original condition, or if it has been used or damaged by the customer.

We hope this information has been helpful. If you have any further questions about our return and refund policy, click here to contact us.